I have pointed sticks

…the admin staff are feckin rude. We’ve been trying to get things worked out between HealthQuest and United Behavioral Health for almost a year now. It seems that, for whatever reason, when HQ sends through an insurance claim as “Dr. Rao,” it appears as out of network and is only paid as such. When it gets sent through as “HealthQuest,” it is in network and fully paid. UBH told me that the last time I called, said they would refile the claims correctly, and asked me to pass it along to HQ. I did, they said ok, we all bowed to our partners and do-si-do’ed and called everything done.

Today we get there, and are told we have a balance of some-odd. Insert sigh here. Rehash, restate, take one down and pass it around. Snatcherella Office Lady starts going off about how The Gov’ment™ streamlined something or other and it’s illegal for them to change The Form™ blah blah blah.

It occurs to me right about here that I am too sick to dazzle you with my usual snark and sarcasm. I’ll just sum up by saying Snatcherella Office Lady was an überbitch, we hates it, it burns us, and it’s sad that I’m going to have to find a new doctor b/c my current one’s clerical staff stresses me out! Never had this problem at Florida Psychiatric. grumble grumble